Refund Policy

Effective Date: May 6, 2026  |  Last Updated: May 6, 2026

1. Introduction

Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") operates the website acfp-eat.click and provides food ordering services to customers across the United States. We take pride in the quality of our food and the experience we deliver to every customer. However, we understand that issues may occasionally arise, and we have established this Refund Policy to address those situations fairly and transparently.

This policy applies to all purchases made through our website acfp-eat.click or any associated ordering platforms linked to Anthony's Coal Fired Pizza. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

For any questions regarding this policy, you may contact us at:

• Email: [email protected]
• Website: acfp-eat.click

2. Eligibility Conditions for Refunds

We want every customer to enjoy a great experience. Refunds may be issued under the following circumstances:

• Incorrect Order: You received an item that differs significantly from what you ordered (e.g., wrong pizza toppings, wrong size, wrong menu item entirely).
• Missing Items: One or more items from your order were not included at the time of pickup or delivery.
• Food Quality Issues: The food delivered or provided was visibly spoiled, undercooked, overcooked to an inedible degree, or otherwise not meeting reasonable quality standards.
• Duplicate Charges: You were charged more than once for the same order due to a technical error or payment processing issue.
• Order Not Delivered: Your delivery order was never received and cannot be confirmed as delivered by the delivery provider or our internal records.
• Order Cancellation: The order was canceled in accordance with our cancellation policy outlined in Section 8 of this document.

To be eligible for a refund, you must provide reasonable documentation or description of the issue. We reserve the right to request supporting evidence, such as photographs, order confirmation numbers, or other relevant information to process your request.

3. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes to be considered valid:

Refund requests submitted after these timeframes may not be honored except at our sole discretion and under exceptional circumstances. We strongly encourage customers to review their orders upon receipt and contact us promptly if any issues are identified.

4. Non-Refundable Items and Services

Certain items and situations are not eligible for refunds. These include, but are not limited to:

• Change of mind: Refunds will not be issued simply because you changed your mind about an order after it has been prepared or delivered.
• Consumed food: Items that have been substantially consumed before a complaint is filed will not be eligible for a full refund.
• Customized orders: Orders with specific customer customizations (e.g., special dietary modifications, personalized instructions) that were correctly fulfilled as requested are not eligible for refunds.
• Delivery fees: Delivery and service fees are generally non-refundable once the order has been dispatched, except in cases of non-delivery caused by our error.
• Promotional or discounted items: Items purchased using promotional codes, discount vouchers, or special offers are non-refundable unless they meet the quality or accuracy eligibility criteria stated in Section 2.
• Digital gift cards or credits: Once purchased and delivered, digital gift cards and account credits are non-refundable.
• Tip amounts: Gratuity added at checkout is non-refundable once an order has been confirmed and processed.

5. How to Request a Refund — Step-by-Step

To submit a refund request, please follow these steps carefully:

1. Step 1 — Gather Your Information: Locate your order confirmation email or receipt. Note your order number, the date of purchase, the items in question, and the nature of the issue.
2. Step 2 — Document the Issue: If applicable, take clear photographs of the food items, packaging, or any other evidence that supports your claim. This will help us resolve your request more quickly.
3. Step 3 — Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at acfp-eat.click to access our contact form. Please do not attempt to process refunds through third-party delivery platforms if the order was placed directly through our website.
4. Step 4 — Submit Your Request: In your message, include the following:
   • Full name on the order
   • Order confirmation number
   • Date and time of the order
   • A description of the issue
   • Any supporting photos or attachments
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 — Await Confirmation: Our team will send you an acknowledgment of your request within 1–2 business days. We may contact you for additional information if needed.
6. Step 6 — Resolution: Once we have reviewed your request and any supporting documentation, we will notify you of our decision and, if approved, initiate the appropriate resolution.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will vary depending on the payment method used at the time of purchase:

Please note that while we process refunds promptly on our end, the actual reflection of funds in your account may depend on your bank or payment provider's internal processing policies. We are not responsible for delays caused by financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be more appropriate than a full refund. Partial refunds may be granted under the following conditions:

• Only some items in the order were incorrect or missing, while others were correctly fulfilled.
• The food item in question was partially consumed before the issue was identified.
• The issue reported was a minor quality concern that does not justify a full refund but merits some form of compensation.
• A promotional discount was applied to the order, and the refund will be calculated based on the actual amount paid rather than the full menu price.
• The delivery was significantly delayed but was ultimately completed.

The amount of a partial refund will be determined on a case-by-case basis by our customer support team. We will always communicate clearly with you about the amount being refunded and the rationale for any partial refund decision.

8. Cancellation Policy

We begin preparing your order shortly after it is confirmed, and in many cases, preparation begins within minutes. As a result, our cancellation window is limited.

8.1 Online Orders

If you wish to cancel an order placed through our website acfp-eat.click, you must do so within 5 minutes of placing the order. To cancel, contact us immediately at [email protected] with your order confirmation number and request for cancellation.

8.2 Orders in Preparation

Once food preparation has begun, we are unable to guarantee a cancellation or full refund. In such cases, we may offer a partial refund or store credit at our discretion.

8.3 Scheduled or Pre-Orders

For scheduled or pre-orders placed in advance, cancellations must be submitted at least 2 hours before the scheduled preparation or delivery time to qualify for a full refund.

8.4 Company-Initiated Cancellations

In the event that we are unable to fulfill your order due to item unavailability, staffing issues, or system errors, you will receive a full refund of the amount paid within the applicable processing timeframe.

9. Exchange Policy

Due to the perishable nature of food products, we do not offer direct exchanges in the traditional retail sense. However, we are committed to making things right when an error occurs on our part.

• Incorrect item received: If you received the wrong item, we will offer a replacement of the correct item (subject to availability) or a full refund for that item.
• Replacement orders: Replacement food items may be offered at our discretion, particularly for in-store or local delivery customers. Replacements may not always be feasible for all delivery scenarios.
• Store credit as alternative: Instead of a cash refund or replacement, you may choose to receive store credit of equivalent value to use toward a future order.

We ask that you contact us within the timeframe specified in Section 3 to initiate an exchange or replacement request. Exchanges are subject to availability and location-specific policies.

10. Dispute Resolution Process

We strive to resolve all refund-related concerns amicably and efficiently. If you are dissatisfied with the outcome of your refund request, you may pursue resolution through the following process:

10.1 Internal Escalation

If you believe your initial request was not handled appropriately, you may request an escalation to our management team by emailing [email protected] with the subject line "Refund Escalation Request" and your original case reference number. A senior team member will review your case within 3–5 business days.

10.2 Chargeback and Payment Disputes

If you choose to initiate a chargeback through your bank or credit card issuer, we encourage you to contact us first. Chargebacks initiated without prior communication with us may result in temporary suspension of your account while the matter is under investigation, in accordance with applicable payment processor policies.

10.3 Applicable Law and Consumer Protections

As a business operating in the United States, Anthony's Coal Fired Pizza complies with all applicable federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act. Customers in certain states may have additional rights under state consumer protection statutes.

Nothing in this Refund Policy is intended to limit or override any rights you may have under applicable local, state, or federal law.

10.4 Informal Resolution

Before pursuing any formal legal remedy, we ask that you provide us with a reasonable opportunity to resolve the issue directly. Most concerns can be resolved quickly and satisfactorily through open communication with our team.

11. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at acfp-eat.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

Your continued use of our services following the posting of any changes constitutes your acceptance of those changes.

12. Contact Information

If you have any questions, concerns, or requests related to this Refund Policy, please contact us through the following channels: